Arrival at the Office
If you are coming in for your first appointment with a practitioner, please arrive 10 minutes prior to the scheduled start time in order to ensure a complete session. This allows you the time to fill out any appropriate forms, change clothing if necessary and prepare for your treatment. It will also help you slow down and catch your breath from your busy day!
As you can imagine, late arrivals can set back our schedules significantly. As a courtesy to our patients, if you arrive late, your session will be shortened to the remainder of your original scheduled appointment. If you arrive more than 10 minutes late, you will be asked to reschedule unless the practitioner chooses to accommodate for the change if they are able. If it is your first time being late it will be forgiven, but any following will be a full charges of the scheduled service price. Should appointments be missed or tardy frequently, advanced payment may be requested.
There is no charge if an appointment is cancelled or rescheduled at least 24 hours in advance or by the end of business hours the day before your appointment. If you cancel or reschedule with less than 24 hours notice or via voicemail after closing the business day preceding your appointment, you will be charged 100% of the scheduled service price, unless it is an emergency.
No Show Policy
Out of consideration and respect for our practitioners' time, if a patient does not show up for a scheduled appointment, the patient will be charged the full price of the scheduled visit.
We understand that sometimes life is a little out of control and that unforeseen circumstances happen.
Please note: Not receiving an automated reminder is NOT an acceptable excuse for missing an appointment. These automated reminders should be considered a bonus to keep you on track with your schedule and should not be relied upon as your sole method of knowing when your appointment is.