Rates and Policies

Arrival at the Office

If you are coming in for your first appointment with a practitioner, please arrive 10 minutes prior to the scheduled start time in order to ensure a complete session.  This allows you the time to fill out any appropriate forms, change clothing if necessary and prepare for your treatment.  It will also help you slow down and catch your breath from your busy day!

Tardy Policy

As you can imagine, late arrivals can set back our schedules significantly.  As a courtesy to our patients, if you arrive late, your session will be shortened to the remainder of your original scheduled appointment.  If you arrive more than 10 minutes late, you will be asked to reschedule unless the practitioner chooses to accommodate for the change if they are able.  If it is your first time being late it will be forgiven, but any following will be a full charges of the scheduled service price.  Should appointments be missed or tardy frequently, advanced payment may be requested.

Cancellation Policy

There is no charge if an appointment is cancelled or rescheduled at least 24 hours in advance or by the end of business hours the day before your appointment.  If you cancel or reschedule with less than 24 hours notice or via voicemail after closing the business day preceding your appointment, you will be charged 100% of the scheduled service price, unless it is an emergency.

No Show Policy

Out of consideration and respect for our practitioners' time, if a patient does not show up for a scheduled appointment, the patient will be charged the full price of the scheduled visit.  

We understand that sometimes life is a little out of control and that unforeseen circumstances happen. 

Please note: Not receiving an automated reminder is NOT an acceptable excuse for missing an appointment.  These automated reminders should be considered a bonus to keep you on track with your schedule and should not be relied upon as your sole method of knowing when your appointment is.

Sign-up using the form or call us at 778-436-9366

Office Hours

Our Regular Schedule

Monday:

9:00 am-6:30 pm

Tuesday:

8:30 am-6:30 pm

Wednesday:

8:30 am-6:30 pm

Thursday:

8:30 am-6:30 pm

Friday:

8:30 am-5:30 pm

Saturday:

9:00 am-12:00 pm

Sunday:

Closed

Locations

Find us on the map

Testimonial

Review By Our Satisfied Patient

  • "I have to give a huge shoutout to the ladies in the front for their help today, and of course to Dr. Brix. Today they just went above and beyond and that customer care needs to be recognized. I will continue to recommend this team to everyone. Thank you all!"
    Stacey Y. Kelowna, BC
  • "I have had a few appointments with Dr Keira Fika and she has been great. I have had chronic pain in my neck, shoulders and head for years and never seem to be able to get rid of it. I have tried every kind of treatment under the sun with little success. In my first few visits I noticed right away Dr Fika was very attentive and really took her time talking to me and testing my body. It is still early but I already am starting to feel better. I highly recommend Dr Fika if you are looking for a chiropractor. She has made a huge difference for my health in just a few visits."
    Kyle L. Kelowna, BC
  • "Dr. Stenger has been a life changer in supporting my health for over a year. When I started having knee pains, I was referred to her for orthodics. She got into some comfy orthodics as well as an overall assessment to look further into my spinal health. She educated me about proper pelvis movement and suggested some great stretches to reduce my knee and lower back pain. With monthly regular visits now I am feeling great and so very happy to have someone like Dr. Stenger dedicated and supportive of my health. Thank you as well as the whole team at Brix who are so awesome and friendly!"
    Adam B. Kelowna, BC
  • "So grateful for Dr. Brix and his amazing staff. Friendly, knowledgeable and considerate. They have treated me through 2 car accidents and continue to help with the maintenance needed to keep me pain free!"
    Kris R. Kelowna, BC
  • "Brix is such an excellent wellness centre! From the front desk staff to the health care professionals I know I will also be on the right track for my health and wellness needs."
    Sean M. Kelowna, BC

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